Frequently Asked Questions
What leasing options are available?
12-14 Month leases
Are co-living options available?
Yes if they apply together
Do you have flexible lease lengths?
Yes
Can roommates sign separate leases?
No
Do you offer individual leases & co-living?
No
Can I request a specific apartment & can an apartment be held?
If available with paid deposit
Can an apartment be reserved ahead of time?
If available for the timeframe needed and approved app/lease
Can I choose a specific apartment before I move in?
If available for the timeframe needed and approved app/lease
Is there a security deposit and is any of it refundable?
Yes
What payments are required before move-in?
deposit, prorated or full rent, pet deposit and internet fee
How do I apply for an apartment?
Online or in person
Is there an online application process?
Yes online
Where can I submit a rental application?
Online or by mail
What qualifications are needed to apply?
good rental history, income to support expenses,
What screening criteria do you use for applicants?
Background and Credit Checks
When is rent due and how can it be paid?
1st-4th of the month, can be paid in person or online
Do you offer online rent payment options?
Yes
Are there late fees for rent payments?
Yes, after the 5th of the month
Do you require a security deposit and how is it handled?
Yes,
Are utilities inlcuded?
No
What utilities are included in the rent?
None
Which utilities are residents responsible for?
Water, sewer, trash, gas and electric
Is renter's insurance required?
Yes
Can I purchase renter’s insurance through the property?
Yes
Do you allow subletting or short-term rentals?
No
Can the apartment be sublet or listed on short-term rental platforms like AirBnB or VRBO?
No
Are housing vouchers accepted?
No
Do you accept Section 8 vouchers?
No
Do residents need to carry renter’s insurance?
Yes
What fees are due at move-in?
Prorated rent and Pet fees
Do you charge an application or administrative fee?
Yes $20
What are the hours for the fitness center?
24 Hours
Is the fitness center open 24 hours?
Yes
When is the gym open?
24 Hours
What times is the pool open, and is it seasonal?
No pool
When can residents use the swimming pool?
No pool
When can I use the community laundry room?
In-home laundry
What are the hours of the laundry facility?
In-home laundry
Is the apartment set up for working remotely?
Yes
Are there coworking spaces or work-from-home-friendly features?
Yes
Are there shared workspaces or meeting rooms available?
No
Do common spaces have high-speed internet?
Yes
How do I get my packages/do you have package lockers?
Door or mailbox
Is there a secure package delivery system?
No
Where do deliveries go?
Front desk
Do you offer outdoor grilling areas for residents?
Yes
Do you offer valet trash service and/or recycling?
Yes
Are concierge services available?
Leasing Office
What types of concierge or front desk services are offered?
Leasing Office
Do you have any community events or resident activities?
Yes
Are social events hosted regularly?
Yes
Do you have a lending program for things like bikes, sporting equipment, etc?
No
Do you have community garden space?
No
Do you have DIY space, studio space, or podcast facilities?
No
What is the smoking policy?
No smoking
Is smoking allowed in apartments or common areas?
No smoking
Do you have a dog park or pet washing station?
No
What is the parking situation?
Open Parking
Is parking assigned or open?
Open
Are garages or covered parking available?
No
What schools are in the area?
La Fargeville Central School, Thousand Island's High School/Middle School
Is rideshare service (like Uber/Lyft) commonly available in the area?
Yes
How far is it to the nearest airport or train station?
Richie Airfield, NCH Heliport, Helipad, Watertown Airport
What is the travel time to the closest airport or transit hub?
Richie Airfield, NCH Heliport, Helipad, Gananoque Train Station
Are you near any transportation routes? Which ones?
Gananoque Bus Stop, Jefferson Community College, Eagle Ridge Village
Is public transit accessible nearby?
Yes
How walkable/bikeable is the community?
Decent
What is the walk score or bike score?
Walk Score Bike Score 29/100
Are there sidewalks, trails, or bike paths in the area?
Yes
Are there grocery stores or shopping centers nearby?
Price Chopper, Clayton Shurfine Supermarket
What are the closest options for groceries and dining?
Moroni's, PJ's River Rat Cafe, New Lucky Kitchen
Are the apartments furnished?
No
Do you offer furnished or partially furnished apartments?
No
Have any recent renovations been done?
Yes
When were these apartments built? Have there been any renovations?
1986 and Yes
Are elevators available for resident use?
No
Is additional storage available inside or outside the apartment?
Additional Storage inside and outside apartment homes
Do the apartments have walk-in or walk through closet options?
Decent Closet Space Available
Is there a linen closet in the apartment?
Yes
Do the apartments have air conditioning?
no
Do apartments have ceiling fans or additional ventilation?
some
What type of climate control is included?
Heat
What type of flooring do the apartments have?
Vinyl and Carpet
Are the floors carpeted, vinyl, or hardwood?
Vinyl and Carpet
Is there a bathtub or just a shower?
Tubs
What type of bathroom fixtures are included?
Toilet, Sink and Tub
Are washers and dryers available? Are they in the apartment? What kind?
Washer and Dryer hookups are available/ Rentals are available
Do apartments include in-home laundry or access to shared laundry?
In home Laundry
Are the washers and dryers full-size, frontload, or stackable?
Full size, side by side
Is there a separate laundry room or is it a laundry closet?
Yes
What kind of appliances and features does the kitchen have?
Dishwasher, Oven, Refridgerator
Is there a disposal installed in the sink?
Yes
Do apartments have dishwashers?
Yes
Do apartments have dishwashers?
Yes
Is a dishwasher included in each apartment?
Yes
Do kitchens include full-sized appliances?
Yes
Does the apartment come with a microwave?
Yes
Are built-in microwaves included?
No
Does the kitchen have a chef's island?
No
Does the kitchen include a dedicated pantry?
No